Refund Policy

Last updated: settembre 2026

Note: this page is a courtesy translation. In the event of any discrepancy or conflict between this version and the original Italian text, the Italian version shall prevail.

1. 30-day guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase (credit package or Pro subscription), you can request a full refund within 30 days of the order date.

2. How to request a refund

Payments and refunds are handled by our online reseller Paddle.com, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net indicating the email used for the purchase, or write to us at support@true2hand.com and we will take care of it. The refund is issued to the same payment method used for the order.

3. Credits and subscription

If the analysis of a listing is unsuccessful, the credit is not deducted. In the event of a refund for a package, any remaining credits linked to that purchase will be removed from the balance. The Pro subscription can be cancelled at any time: cancellation takes effect at the end of the period already paid for and does not result in further charges.

4. References

Paddle's refund policy also applies. Seller: sole proprietorship Daniele Rosti, VAT number IT13630950965, Via Tripoli 2, 26833 Merlino (LO). Merchant of Record: Paddle.com Market Ltd.